Documentation

What is CafeServer?CafeServer runs on your café's server. It downloads games, keeps them up to date and delivers them to every workstation in the café — so nobody has to…System requirements & preparationPrepare the server with the checklist below before installing. A well-prepared server keeps CafeServer stable and downloads fast.Install CafeServerInstalling CafeServer takes a few minutes. Do it on the café server itself. Copy CafeServer.exe (provided by your dealer) to the server.Open and sign in to the ConsoleThe Console is CafeServer's management screen. Everyday work (checking status, updating games, managing workstations…) happens here.CafeID & licenseEvery café has a CafeID and a CafePwd. CafeServer uses them to verify your license. Games update automatically only while the license is valid.

The Overview screenOverview is the first screen of the Console — it tells you at a glance whether the server and CafeServer are healthy.Game library: browse & updateThe Game library manages every game and application your workstations use. Update column: Auto = CafeServer updates by itself when a new version appears…Adding games to the libraryBesides the catalog games, you can add your own. Click Add package ▾ at the top of the Game library: For a single game / application.Workstations & computer groupsThe Workstations page lists every client PC in the café, whether it is online, and its hardware. The three boxes at the top: Total PCs (with the licensed…

CafeServer settingsThe Settings page holds CafeServer's main options. Remember to click Save after changing them. 💡 Tip: Network slow at peak hours? Lower the Download limit…Disk cleanupA full drive slows the server and stops game updates. Disk cleanup (Tools page, or the broom button on the Drives card in Overview) finds and safely removes…Disk speed testGames slow to open, maps loading slowly on workstations? Measure the real speed of the server's drives with the Disk speed test (Tools page).Schedules, data repair & server controlsThe Tools page groups server maintenance tasks. Click Add rule. Choose the Action (Reboot / Shut down), Repeat (Daily / Weekly / Monthly) and Time.CafeServer self-updateCafeServer checks for and installs new versions by itself — no manual download or reinstall. CafeServer regularly checks for a new version.

How CafeServer downloads and serves gamesA short explanation of how CafeServer works, to help you read the numbers on the Console and pick the right settings.

Can't open / sign in to the ConsoleRun CafeServer.exe (or the GCaféUpdate Dashboard shortcut) as administrator again — it restarts the service if it is stopped and opens the Console.License errorsLicense errors show in the status box at the top of the Console and in the Change license dialog. 💡 Tip: If a license change fails, CafeServer keeps running…Games won't download / updateRight-click the game › Full Update to re-check every file on the server. On the workstation, let it download the game again (or delete the game files on…Workstations don't see a gameCheck these one by one: Is the game under Installed? While it is still in Downloading, workstations cannot see it.Slow server, full drives, weak networkSlow server, full drives, weak network — Documentation HubServicesFrequently asked questionsNo. CafeServer runs in the background as a Windows service. The Console is only a screen to watch and control it.

What is GCafe Billing?GCafe Billing is the billing and management software for internet cafés: it times every session, charges for play time and services, manages members and…System requirements & preparationBefore installing GCafe Billing, check the hardware and prepare the café network with the list below so the server and client PCs stay connected reliably.Install on the server (cashier PC)This page walks you through installing GCafe Billing on the cashier PC (server): set a static IP, create the data folder, run the installer and configure…Install on client PCsEvery client PC needs the GCafe Billing client so the server can time and control it. During installation you only need to enter the server's IP address.Getting to know the main screenThe GCafe Billing server main screen has a menu bar, function tabs and the client PC list. This page explains each part so you know where to find every…

Back up and restore your dataAccounts, transactions and reports are stored in the database on the server. Back it up regularly — ideally on an automatic schedule — so you can recover…

Machine groups and prices per groupMachine groups let you charge different prices in different areas, such as standard and VIP PCs. Each machine group has its own price for every user group…User groups and price listsUser groups decide how much an account pays on each machine group. There are four default groups — walk-in customers, members, managers and staff — and you…System settings: minimum charge, timers, roundingThe Hệ thống › Tùy chỉnh hệ thống (System › System settings) menu groups the general settings: minimum charge per session, scheduled shutdown, idle…

Contact supportIf you run into an error or need more help, contact HubServices JSC customer support. Having the information below ready helps the technician solve it faster.Common errors & FAQA summary of the error messages and questions that come up most often with GCafe Billing, with causes and fixes. Each item links to the detailed guide.

Block websites and view web historyYou can block unsuitable websites on every client PC and review the web history of each PC or account when you need to check something.Block applications on client PCsThe application block list stops client PCs from running programs you do not allow, such as network-attack tools or the command prompt. Listed applications…Lock Windows settings on client PCsSecurity settings lock Windows tools and settings on client PCs so customers cannot uninstall software, edit the registry, change the clock or change the…

Create member and staff accountsMembers and staff both need an account (user name and password) in GCafe Billing. This page shows how to create and edit accounts and explains the account…Client PC status and how time is chargedThe Tình trạng (status) column on the Client PCs tab tells you whether a PC is connected to the server, and decides whether its time is charged.Remote control and closing apps on client PCsFrom the server you can view the screen, take control of, or close applications on a client PC without walking over — handy when a customer needs help or an…Shut down, restart and power on client PCsYou can shut down or restart one PC, all idle PCs or every client PC from the server, and power on PCs that are switched off using Wake on LAN.View revenue reportsThe Báo cáo (Reports) menu shows play-time revenue, service revenue, revenue per client PC and member activity for the period you choose.

What is GCafe Portal?GCafe Portal runs on the server with GCafe Billing: shop-floor management (client PCs, billing, chat, orders, members), revenue, KPIs, the tax book, ads and…Open Portal and verify your CafeIDOn first launch GCafe Portal reads the CafeID from GCafe Billing. If it cannot, verify the shop by CafeID or phone number and OTP.Sign in to GCafe PortalGCafe Portal shares accounts with GCafe+ Server: you sign in with the same Điều hành (Manager) or Nhân viên (Staff) account you use at the counter — no…Getting to know the GCafe Portal interfaceThe GCafe Portal window has a title bar (shop status, account, font size, sync), a left menu in four groups and the content area in the middle.Two ways to use Portal: full or with legacyYou can use GCafe Portal in two ways: GCafe Portal handles all billing right in Portal, or keep GCafe Billing (bản cũ) (legacy) billing as before and use…

Monitor client PCs in PortalPhòng máy (Shop floor) › Máy trạm (Clients) shows the whole shop on one screen: who is playing, time left, which PC needs attention.Open PCs, check out and top up at the counterDaily counter work — opening PCs for guests, top-ups, check-out, moving PCs — is done right on the Portal Máy trạm (Clients) screen.Control client PCs from the counterThe Máy (Machine) tab in the detail panel sends commands to a client PC without walking over: shut down, restart, close apps, adjust volume.Chat with client PCs and sound alertsThe Chat tab gathers every message from clients: questions, food orders, top-up requests, staff calls. Reply right in Portal and hear a sound when something…Orders, awaiting payment and debtsBelow the Máy trạm screen, two tables keep the counter from missing money: Chờ thanh toán & công nợ (Awaiting payment & debts) and Order & dịch vụ chưa xong…Virtual machines: PlayStation, billiards, tablesMáy ảo (virtual machines) let you bill devices that do not run GCafe — PlayStation, Xbox, Nintendo Switch, VR, racing simulators, tables or billiard tables…System, transaction and web history logsPhòng máy › Nhật ký (Logs) records everything on the shop floor: PCs going on / off, who topped up how much, which websites guests visit.Members, top-ups and prepaid cardsPhòng máy › Thành viên (Members) manages members, prepaid cards (coupons) and staff. Search by username, name, phone. Quick filters: Đang chơi (Playing)…Staff, shift change and permissionsThe Nhân viên (Staff) tab under Thành viên manages cashier accounts; hand over shifts and grant rights per person here.Pricing, Top up X get Y and price testIn Phòng máy › Thiết lập › Bảng giá (Pricing) you set hourly prices by machine and customer group, top-up promotions and rounding — and test them before…Block websites, apps and lock down client PCsIn Thiết lập, the Web Control, App Control and Phân quyền (Permissions) tabs block bad websites, block cheat / mining software and lock system features on…Accept bank transfers with QR codes (VietQR)Set up Mã QR chuyển khoản (VietQR) so Portal creates payment QR codes with the amount and memo filled in, and checks the transaction when a guest says they…

See your shop’s revenue and KPIsThe Tổng quan (Overview) screen shows how much the shop sold today, how busy the PCs are against target, who spends the most and what sells best.Revenue, service and member reportsKinh doanh (Business) › Báo cáo (Reports) gathers the familiar GCafe Billing reports on one page: revenue by day / week / month / shift, services, per PC…Build the revenue book for tax (S1a-HKD)The Báo cáo thuế (Tax report) builds the S1a-HKD revenue book from GCafe Billing transactions and exports it to Excel.

GameMenu banners and client wallpapersIn Quảng cáo (Marketing Manager) you set up to 5 banners shown on GameMenu and up to 5 wallpapers for client PCs — to promote offers, events and combos.Lucky wheel for customersThe lucky wheel lets customers spin for prizes on their PC: you set the prizes, win rates and who may spin. Click Quảng cáo › Vòng quay may mắn tab.

Test your Internet speedGCafe Portal measures the shop’s Internet line and rates it for gaming, video and how many PCs it can carry. The Tốc độ mạng Internet panel at the bottom of…Renew GCafe Update with a QR codeThe Thanh toán (Payment) page renews GCafe Update: choose a package, scan the QR code and pay; renewal is automatic.Manage GCafe Update inside PortalGame Server opens the GCafe Update (CafeServer) management screens inside Portal — no browser needed. The shop uses GCafe Update (CafeServer) and the…Monitor hardware with MonitorMonitor tracks CPU, RAM, disks, network and temperature of the server and client PCs in real time. It uses the Beszel monitoring tool bundled with Portal…

Manage Windows licenses for client PCsBản quyền Windows (Windows licensing) keeps the shop’s product-key pool and assigns and activates Windows on each client PC.Add and manage the license poolThe Kho license (License pool) tab stores the shop’s Windows product keys, used / remaining activations and each license’s status.Approve PCs and assign Windows licensesThe Máy trạm (Clients) tab lists registered PCs: running Windows, assigned license, activation status and last report. Approve new PCs and assign licenses…

Software updates and Portal startupThe Cài đặt (Settings) page at the bottom of the left menu checks for GCafe Portal updates, turns on remote access and shows how to install the phone app.Remote access to Portal and on your phoneTurn on remote access to see revenue, the shop floor and chat with clients from your phone anywhere, and install GCafe Portal like an app.

Contact GCafe Portal supportNeed help? Chat with the GCafe support team right inside Portal — even from the client chat screen — or call the hotline.GCafe Portal troubleshootingCommon GCafe Portal problems and how to fix them yourself before contacting support. Contact GCafe Portal support.